DreamFeeds.co.uk sets high standards across the full range of services offered. Whilst the aim is to achieve these high standards all the time, there is a procedure for dealing with compliments and complaints that ensures they are given proper care and attention.
Two links will be sent after the appointment to review quality of the service you have received- first is an anonymous survey monkey link which collects data such as demographics, waiting time for an appointment, rating of feeds prior and post consultation. The second is a link to google reviews which are public with a continuing aim of 5 stars!
Feedback on the service offered and received is welcomed as this really supports other people interested in accessing the service and improves overall standards of care. Positive feedback is always welcomed, but equally any complaints/ comments for improvement can in the first instance be emailed to deb@dreamfeeds.co.uk. If you require further support you can contact the Association of Tongue Tie Practitioners at https://www.tongue-tie.org.uk/information or the CQC at https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider.
DreamFeeds is registered with the CQC and as such, any complaints will be seriously. Making a complaint does not mean that there will be any impact on the care that you receive, or would it compromise consent or confidentiality, unless there are professional or statutory obligations that make this necessary, such as safeguarding and where details of any complaints are to be shared with the insurance provider as per insurance policy.
What happens next?
You will receive acknowledgement in writing to say that your complaint has been received, followed by a full written response. Necessary actions will be identified, alongside a timescale of any outcomes. It is only through patient feedback, satisfaction surveys that practitioners can learn what is going well and how to improve.